Deliveries and Refunds

At Ancestral Route, we strive to make your shopping experience simple, clear, and satisfying. Below, we present our shipping and refund policy.

Processing and Dispatch of Orders

Preparation time:
We process orders within 1 to 3 working days. In exceptional circumstances, this time may be extended, but we will always keep you informed.

Shipping Method:
We use a single standard shipping method that guarantees a balance between cost and efficiency, ensuring consistent and hassle-free deliveries.

Cost of Shipping:
The costs of shipping are fixed and are clearly shown during the purchase process, offering total transparency.

Estimated Delivery Times:

  • Peninsula: between 3 and 7 working days.
  • Islands Balearic Islands and Minor Islands: between 5 and 10 working days.
    Please note that these delivery times are approximate and may be affected by external conditions such as the weather or logistical delays.

Order Tracking:
Once your order has been shipped, you will receive a confirmation email. Although we do not have automated tracking, you can contact us at any time to request an update on the status of your shipment.

Areas of Delivery:
Currently we deliver to most of the territory of Spain. Some remote areas may have restrictions, which will be indicated indicated during the process of purchase if they apply.

Refund and Return Policy

We commit to offering a fair and accessible return process. Below, we detail our conditions:

Damaged or Defective Products

If you receive a product in poor condition or with manufacturing defects, please contact us within 7 days of delivery.

  • Please attach clear photos of the product and a brief description of the problem.
  • We will offer you a replacement at no additional cost or, if you prefer, a full refund. a full refund.

Returns by Change of Opinion

If the product does not meet your expectations, you may return it within 30 days of receipt, provided it is in perfect condition, unused and in its original packaging.

  • The costs of shipping for returns will be at your expense, unless there is an error or defect on our part.
  • We will issue a full refund once we have received and inspected the item.

Cancellations of Orders

You may cancel your order within 24 hours of purchase.

  • After this time, it is possible that the order has already been processed and shipped.
  • In that case, you can return it once you receive it, following the standard process.

Refunds

  • Refunds are made using the same payment method used for the purchase.
  • The refund period will depend on your bank or payment provider.

Orders Not Received

If you do not receive your order within the estimated delivery time, please contact us to review the case.

  • If it is confirmed that the parcel has been lost, you can choose between receiving a new shipment at no cost or requesting a full refund.

Contact

For any questions, returns, or refund requests, you can contact our customer service team:
📧 [correo@ancestralroute.com] 📱 [Contact number/social media if applicable]

Note: This policy may be updated from time to time to reflect new logistical or commercial conditions. We recommend that you review it before each purchase.

Ancestral Route

We believe in the beauty of the essential

We are dedicated to offering furniture and decorative items that combine design, quality and tradition. quality and traditional craftsmanship. In Ancestral Route each object has an origin, a history, a reason. And we want it to also be part of yours.

Each piece in our collection has been carefully selected, seeking a balance between contemporary aesthetics and cultural heritage. We import unique products from the East and Europe, handcrafted by artisans who keep ancestral techniques alive. We value authenticity. Imperfection. History. That is why we choose fine materials and artisanal processes that give each object character and durability.

We do not follow trends. We follow intuition and consistency. We are inspired by spaces that convey calm, identity and meaning. That is why we are constantly searching for new elements that connect with the human and the timeless. More than decorating, we want to help you create environments that speak about you. That exude balance, that reflect your way of inhabiting the world.