{"id":3649,"date":"2025-06-19T10:34:46","date_gmt":"2025-06-19T10:34:46","guid":{"rendered":"https:\/\/ancestralroute.com\/policy-on-shipping-and-returns\/"},"modified":"2025-11-07T09:16:27","modified_gmt":"2025-11-07T09:16:27","slug":"policy-on-shipping-and-returns","status":"publish","type":"page","link":"https:\/\/ancestralroute.com\/en\/policy-on-shipping-and-returns\/","title":{"rendered":"Policy on shipping and returns"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h3><strong>Deliveries and Refunds<\/strong><\/h3>\n<p>At <em>Ancestral Route<\/em>, we strive to make your shopping experience simple, clear, and satisfying. Below, we present our shipping and refund policy. <\/p>\n<hr>\n<h3><strong>Processing and Dispatch of Orders<\/strong><\/h3>\n<p><strong>Preparation time:<\/strong><br \/>\nWe process orders within 1 to 3 working days. In exceptional circumstances, this time may be extended, but we will always keep you informed. <\/p>\n<p><strong>Shipping Method:<\/strong><br \/>\nWe use a single standard shipping method that guarantees a balance between cost and efficiency, ensuring consistent and hassle-free deliveries.<\/p>\n<p><strong>Cost of Shipping:<\/strong><br \/>\nThe costs of shipping are fixed and are clearly shown during the purchase process, offering total transparency.<\/p>\n<p><strong>Estimated Delivery Times:<\/strong><\/p>\n<ul>\n<li><strong>Peninsula:<\/strong> between 3 and 7 working days.<\/li>\n<li><strong>Islands Balearic Islands and Minor Islands:<\/strong> between 5 and 10 working days.<br \/>\nPlease note that these delivery times are approximate and may be affected by external conditions such as the weather or logistical delays.<\/li>\n<\/ul>\n<p><strong>Order Tracking:<\/strong><br \/>\nOnce your order has been shipped, you will receive a confirmation email. Although we do not have automated tracking, you can contact us at any time to request an update on the status of your shipment. <\/p>\n<p><strong>Areas of Delivery: <\/strong><br \/>\nCurrently we deliver to most of the territory of Spain. Some remote areas may have restrictions, which will be indicated indicated during the process of purchase if they apply. <\/p>\n<hr>\n<h3>Refund and Return Policy<\/h3>\n<p>We commit to offering a fair and accessible return process. Below, we detail our conditions: <\/p>\n<p><strong>Damaged or Defective Products<\/strong><\/p>\n<p>If you receive a product in poor condition or with manufacturing defects, please contact us within <strong>7 days<\/strong> of delivery.<\/p>\n<ul>\n<li>Please attach clear photos of the product and a brief description of the problem.<\/li>\n<li>We will offer you a replacement at no additional cost or, if you prefer, a full refund. a full refund.<\/li>\n<\/ul>\n<p><strong>Returns by Change of Opinion<\/strong><\/p>\n<p>If the product does not meet your expectations, you may return it within <strong>30 days<\/strong> of receipt, provided it is in perfect condition, unused and in its original packaging.<\/p>\n<ul>\n<li>The costs of shipping for returns will be at your expense, unless there is an error or defect on our part.<\/li>\n<li>We will issue a full refund once we have received and inspected the item.<\/li>\n<\/ul>\n<p><strong>Cancellations of Orders<\/strong><\/p>\n<p>You may cancel your order within <strong>24 hours<\/strong> of purchase.<\/p>\n<ul>\n<li>After this time, it is possible that the order has already been processed and shipped.<\/li>\n<li>In that case, you can return it once you receive it, following the standard process.<\/li>\n<\/ul>\n<p><strong>Refunds<\/strong><\/p>\n<ul>\n<li>Refunds are made using the same payment method used for the purchase.<\/li>\n<li>The refund period will depend on your bank or payment provider.<\/li>\n<\/ul>\n<p><strong>Orders Not Received<\/strong><\/p>\n<p>If you do not receive your order within the estimated delivery time, please contact us to review the case.<\/p>\n<ul>\n<li>If it is confirmed that the parcel has been lost, you can choose between receiving a new shipment at no cost or requesting a full refund.<\/li>\n<\/ul>\n<hr>\n<p>Contact<\/p>\n<p>For any questions, returns, or refund requests, you can contact our customer service team:<br \/>\n\ud83d\udce7 [<a href=\"mailto:correo@ancestralroute.com\">correo@ancestralroute.com<\/a>]\n\ud83d\udcf1 [Contact number\/social media if applicable]<\/p>\n<hr>\n<p><strong>Note:<\/strong> This policy may be updated from time to time to reflect new logistical or commercial conditions. We recommend that you review it before each purchase.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"--awb-background-position:center bottom;--awb-background-blend-mode:overlay;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:391px;--awb-margin-bottom:0px;--awb-background-size:cover;--awb-flex-wrap:wrap;\" data-bg=\"https:\/\/ancestralroute.com\/wp-content\/uploads\/2025\/06\/ratan-1.jpg\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-padding-top:50px;--awb-padding-left:100px;--awb-padding-top-medium:91px;--awb-padding-right-medium:125px;--awb-padding-bottom-medium:0px;--awb-padding-left-medium:30px;--awb-padding-top-small:30px;--awb-padding-right-small:30px;--awb-padding-left-small:30px;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:3px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-font-size:50px;--awb-text-color:var(--awb-color1);--awb-text-font-family:&quot;Libre Baskerville&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p>Ancestral Route<\/p>\n<\/div><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color1);\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:var(--awb-color3);\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:26;--minFontSize:26;line-height:var(--awb-typography1-line-height);\">We believe in the beauty of the essential<\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:var(--awb-color3);\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-font-size:16px;--awb-line-height:1.5em;--awb-text-color:var(--awb-color1);\"><p>We are dedicated to offering furniture and decorative items that combine design, quality and tradition. quality and traditional craftsmanship. In <em>Ancestral Route<\/em> each object has an origin, a history, a reason. And we want it to also be part of yours.  <\/p>\n<p>Each piece in our collection has been carefully selected, seeking a balance between contemporary aesthetics and cultural heritage. We import unique products from the East and Europe, handcrafted by artisans who keep ancestral techniques alive. We value authenticity. Imperfection. History. That is why we choose fine materials and artisanal processes that give each object character and durability.     <\/p>\n<p>We do not follow trends. We follow intuition and consistency. We are inspired by spaces that convey calm, identity and meaning. That is why we are constantly searching for new elements that connect with the human and the timeless. More than decorating, we want to help you create environments that speak about you. That exude balance, that reflect your way of inhabiting the world.     <\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:20px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"tipus":[],"class_list":["post-3649","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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